Refund policy

At ELYRA, every crochet bag is handmade to order, just for you. We take pride in creating each piece with care and attention to detail.

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No Returns or Exchanges

Because your bag is made specifically for you, we do not accept returns or exchanges for change of mind, size, or colour preference.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery.

• Include your order number and a clear photo of the issue.

• Once reviewed and approved, we’ll replace the item or issue a refund.

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Handmade Variations

Please note that slight variations in colour, size, or stitching are natural in handmade items and are part of their unique charm. These are not considered defects.

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Thank You

Thank you for supporting handmade and slow fashion. Your purchase helps keep this art alive and directly supports small-scale, ethical production.