Shipping policy

At ELYRA, every crochet bag is handmade to order, so please allow time for creation before your order ships.

Processing Time

All bags are made to order.
Please allow up to 10 days for production before shipping.
You will receive an email with tracking information once your order has been shipped.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location.
Delivery times vary depending on your location and shipping method chosen at checkout.

Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by the shipping carrier, customs processing, or other factors beyond our control.

Incorrect Address

Please double-check your shipping information before placing your order. We are not responsible for packages lost or delayed due to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at elyra.info@gmail.com with your order number and details. We’ll work with you to find a solution.